LaFlore Discovery Kit

Enzymatic Cleanser

Use once a day, preferably in the evening. Massage onto damp face, neck, and décolletage. Rinse.

Daily Defense Moisturizer

Massage onto the face, neck, and décolletage. Apply in the morning and throughout the day as necessary.

Live Probiotic Concentrated Serum

Use once a day, preferably in the evening after cleansing. Massage onto the face, neck, and décolletage.

Longevity Oil

Dispense 4-7 drops onto palms. Rub palms to warm up the product. Apply to face, neck, and décolletage

We want you to love your purchase! If something isn’t right, we’re here to help.

✨ General Return Policy

We accept returns on eligible items within 14 days of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Please contact us at [your email] before sending any items back. Returns sent without prior authorization may not be accepted.

📿 Jewelry

Due to hygiene and customization reasons, all jewelry sales are final unless the item arrives damaged or defective. Please inspect your order upon arrival and contact us within 3 days if there is a problem.

🧴 Skincare Products

We do not accept returns on opened or used skincare products. If your product arrives damaged or you received the wrong item, please contact us within 3 days of delivery with photos of the item, and we’ll make it right.

🛠 Skin Tools

Returns on skin tools are accepted within 14 days, as long as they are unused and in original packaging. Used tools are not eligible for return due to hygiene standards.

💸 Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that shipping costs are non-refundable.

📦 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.

Processing Time Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates We offer several shipping options at checkout. Shipping charges for your order will be calculated and displayed at checkout.

Free shipping on orders over $200

Local Pickup You can skip the shipping fees with free local pickup at our studio in the Salmon Falls Lower Mills. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-3 days. We’ll send you an email when your order is ready.

International Shipping We currently do not ship internationally.

Tracking Your Order Once your order is shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become available.

Delays & Issues Shipping times are estimates and not guarantees. We are not responsible for delays caused by the carrier or customs. If your order hasn’t arrived within 14 days of the expected delivery date, please contact us at seraphina.cal@gmail.com with your order number, and we’ll do our best to help.