We want you to love your purchase! If something isn’t right, we’re here to help.
✨ General Return Policy
We accept returns on eligible items within 14 days of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Please contact us at [your email] before sending any items back. Returns sent without prior authorization may not be accepted.
📿 Jewelry
Due to hygiene and customization reasons, all jewelry sales are final unless the item arrives damaged or defective. Please inspect your order upon arrival and contact us within 3 days if there is a problem.
🧴 Skincare Products
We do not accept returns on opened or used skincare products. If your product arrives damaged or you received the wrong item, please contact us within 3 days of delivery with photos of the item, and we’ll make it right.
🛠 Skin Tools
Returns on skin tools are accepted within 14 days, as long as they are unused and in original packaging. Used tools are not eligible for return due to hygiene standards.
💸 Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that shipping costs are non-refundable.
📦 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.
